Toyota Knoxville in Knoxville

Definitely 5 star service! Quick checkin and quick back out the door in the loaner when I dropped my GS off for warranty work. Repairs quickly and accurately performed and everyone was very courteous. If you choose to wait, the waiting area is top notch as well. You cannot beat Lexus of Knoxville Service Department.

I will say this dealership was so nice and accommodating . Had a paint recall had to drive 2 & 1/2 hours for the closest dealership. It was worthwhile. The paint was done well. Also it is a caring Toyota Dealership.

I only get the oil changes. I feel like everything else is crazy expensive. The service guys are great. The atmosphere of the waiting room is comfortable. The wait times are good. The food that is available is actually pretty good.

We went in to buy a new truck(2010 explorer sport) We already had our financing lined up with capital one. We knew the exact truck we wanted, the amount we would pay, and all the details. The deal was basically finished before we even left the house. Our salesman was not very happy that I didn’t want to “test drive” the vehicle before talking numbers. We were left sitting at the sales desk for a good hour alone after hammering out the details of the loan. No one checked on us, no one talked to us it was the most awkward car buying experience ever. Then we met Josh from finance. He was the most unpleasant person I have ever dealt with. Extremely dry personality and just all around not fun to deal with. At one point my wife brought up questions about the warranty and signing before we had the details he said “you need to sign the papers and talk to your salesman about the warranty. We can shred your papers if you don’t want the truck” we left with 0 info about the warranty, 0 desire to return to Toyota of Knoxville for future business. It was an all around horrible experience.
Spoke with a customer service manager and they addressed my issues. They fixed the problems that we had and tried their best to make things right. I won’t lie and pretend that my first experience wasn’t horrible because it was. However they fixed what they could and tried to make things right.

It took a long time for my oil change but everyone was nice and they changed a bulb that was out and they have a nice waiting area. Well worth taking my car here vs. other oil change places. Thank you Toyota of Knoxville